Գաղտնիության քաղաքականություն

Who we are

This policy explains how Depom Ltd (“we”) uses personal data to run Tır Lazım. We are the controller of that data. Company number 17164981; registered office 5 Mayfair Avenue, Salford, M6 8AF, United Kingdom.

Contact us about privacy at support@tirlazim.com.

Whose data this covers

People who use the platform for their company, drivers who share their location through a link, people named in loads and documents (such as contacts at pickup and delivery), visitors to our website, and anyone who contacts us.

What we collect

• Account: name, e-mail address, phone number if you add one, language and time zone, and your password, stored only in a form that cannot be read back. If you set up two-step sign-in, its secret is stored encrypted.
• Company: legal and trading name, registration and tax numbers, address, phone, e-mail, the authorised person, logo, fleet and services.
• Verification: the documents and licence or insurance details you upload, and the result of our review.
• Marketplace activity: loads (including pickup and delivery addresses and contact names), quotes, bookings, shipment updates, documents such as CMR notes and delivery receipts, messages, reviews, disputes and support requests.
• Driver location: when a driver opens the link a carrier sent and chooses to share, the phone’s position. We keep only the latest position.
• Security and technical data: sign-in times, the IP addresses of sign-ins and other security events, and the server logs every website keeps.
• Website analytics: only if you accept analytics cookies (see Cookie information).

Why we use it

• To provide the marketplace to you and your company — accounts, loads, quotes, bookings, messages and shipment updates (to perform our contract with you).
• To verify companies, prevent fraud and keep the platform secure (our legitimate interest in a trustworthy marketplace).
• To show carrier records, ratings and match scores, and to improve the service (our legitimate interests).
• To keep invoices and accounting records and to answer lawful requests (legal obligation).
• To measure how our public pages are used with Google Analytics (your consent, which you can withdraw at any time).

Who can see it

• Other users, as far as the marketplace needs: carriers see a load’s route, dates and goods; the exact addresses and contact details go only to the carrier that is booked. The parties to a booking see each other’s company details, their messages, the documents shared with them and shipment updates.
• A shipper sees a driver’s location only while the vehicle is heading to or carrying that shipper’s load.
• Other companies see reviews with the route and the month, not the reviewer’s name.
• Our service providers, who act on our instructions: our hosting provider (servers and e-mail delivery) and, with your consent, Google for analytics.
• The public registers we check company details against: Companies House in the UK and the EU’s VAT number check (VIES).
• Log216, only if your company connects it, for the bookings you link.
• Authorities, courts and professional advisers when the law requires or allows it, and a buyer of our business if it is transferred.

We do not sell personal data or use it for advertising.

Where it is stored

Our servers are in Frankfurt, Germany, in the European Economic Area. They are run by our hosting provider, GNET İnternet Telekomünikasyon A.Ş. (Güzel Hosting), a company based in Türkiye that also delivers our e-mail; its staff can reach the servers to maintain them.

Google may process analytics data outside the UK and the EEA under standard contractual clauses. When personal data is transferred outside the UK or the EEA, it is protected by the safeguards data protection law requires.

How long we keep it

• Account and company data: while the account is open. When an account is deleted, we anonymise its personal details.
• Bookings, invoices and the records they rely on: at least as long as UK accounting and tax law requires (six years).
• Messages: their text and attachments are removed two years after the load they belong to was closed.
• Driver location: deleted when the shipment is finished or the link expires, at the latest 14 days after the link was created.
• Server logs: 30 days. Backups: 14 days.
• Analytics: in Google Analytics, for the retention period set there.

Your rights

You can ask for access to your personal data, for it to be corrected or erased, for its use to be restricted, to object to our use of it, and to receive it in a portable format. Where we rely on your consent, you can withdraw it at any time.

You can export your data and ask for your account to be deleted in your account’s privacy settings, or write to support@tirlazim.com. We answer within one month. Some records must be kept by law even after a deletion request.

If you are not satisfied, you can complain to the UK Information Commissioner’s Office (ico.org.uk).

Users in Türkiye (KVKK)

If you are in Türkiye, the Law on the Protection of Personal Data (No. 6698) also gives you the right to learn whether your data is processed and for what purpose, to ask for information about it, to know the recipients in Türkiye and abroad, to have it corrected or erased and those recipients told, to object to a result against you produced solely by automated analysis, and to claim compensation for unlawful processing.

Send your application to support@tirlazim.com. If we refuse it or do not answer within 30 days, you can complain to the Personal Data Protection Board (Kişisel Verileri Koruma Kurulu).

Your data is stored outside Türkiye, on our servers in Germany.

Automated assessments

We calculate match scores and carrier records (on-time delivery, cancellations, response speed) automatically and show them to shippers. They help with choices but never decide a booking on their own; verification decisions are made by people.

Security

All traffic is encrypted (HTTPS). Passwords are stored as one-way hashes and secrets are encrypted. Documents open only for the people allowed to see them, and each role reaches only what it needs.

Contacting us and WhatsApp

If you write to us through the contact form, by e-mail or on WhatsApp, we use what you send to answer you. WhatsApp messages pass through WhatsApp (Meta) and are answered by our automated assistant, which explains how the platform works; please do not send confidential information there.

Website analytics

Only if you accept analytics cookies, Google Analytics measures how our public pages are used: pages visited, device and browser, and an approximate location derived from the network. It is not used on your account pages. See Cookie information to change your choice.

Changes to this policy

When we update this policy we publish the new version here with its date, and we tell account holders about important changes.